Terms and Conditions

Cancellation, Reschedule, and Refund Policy

Reschedule Requests - Customer Initiated:

  • More than 29 Days Notice: No charge.

  • 28-15 Days Notice: 25% of the course fee for Private Courses or $75 for Public Courses.

  • 14 Days or Less Notice: 50% of the course fee for Private Courses or $150 for Public Courses.

  • No Show: $220 for Public Courses (if request is made within 28 days of course start date).

Refunds - Customer Initiated Cancellations:

  • 29 Days or More Notice: 100% refund minus booking fee

  • 28-15 Days Notice: 50% refund minus booking fee

  • 14-8 Days Notice: 25% refund minus boking fee

  • 7-0 Days Notice: No refund minus booking fee

  • Note: Wellbeing Campus will not refund any booking fees applied by third-party platforms (e.g. Eventbrite).

Cancellations or Reschedules by Wellbeing Campus:

  • Full refund (less booking fees) or option to reschedule to an alternative course date. All cancellations will be notified by email to the address supplied during registration.

Blended (Online) Courses:

  • The self-paced eLearning component is non-refundable. Participants have up to 1 year to transfer their eLearning component to another MHFA Instructor.

Code of Conduct for Blended Online Course

  1. Complete all eLearning modules, including watching the films and reading the provided materials before attending the Zoom sessions.

  2. Ensure a safe environment for yourself and others during the course.

  3. Show respect to the facilitator and other participants, as in a face-to-face session.

  4. Adhere to anti-discrimination policies and maintain privacy and confidentiality.

  5. Notify the trainer via text immediately if you cannot attend or if you're running late.

  6. Take responsibility for your self-care. If you feel distressed during the training, inform the trainer.

  7. Join the online sessions from a quiet location, free from distractions.

  8. Keep your video on at all times and use headphones if needed.